Support & FAQ

Here at Superior Male, we strive to provide YOU with the best possible experience as YOU'RE the reason that we are here today. When it comes to providing our community with a SUPERIOR customer experience, that obviously means that you expect to be kept up to date and "in the know"!

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Below is a list of customers most common questions when it comes to Superior Male

 

"WHERE IS MY ORDER?"

The most common question our customer support team receives is based on the status or location of a customer's order. If you are in need of any assistance, you can check on your order status by viewing our track your order page and if you're having trouble feel free to reach out to our customer support team that works around the clock.

 

"WHERE IS MY TRACKING NUMBER?"

An updated Shipping confirmation email will be directly sent to your inbox 4-6 days after you have placed an order on Superior Male. From there you will be redirected to our "Track Your Order" with live location tracking and updates where you can punch in your order number and watch your new Back Shaver Pro Kit slowly tip toe its way on over to your doorstep!

 

"HOW CAN I CANCEL MY ORDER?"

If you'd like to makes changes to your order you will need to contact us within 24 hours of placing the order. 

CANCELLATION TERMS:

    - If you're feeling buyer's remorse, you have 24 hours to contact us for order cancellation.

    - We cannot cancel your order once it has already been shipped. 

    - You can view our full refund policy here. 

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Feel To Reach Out To Our Customer Support Team - Support@SuperiorMale.us